Refund policy
Refund & Return Policy
All products sold by Lapichka are made to order and produced individually after an order is placed.
Please read this policy carefully before making a purchase.
❌ Returns & Exchanges
Because our products are made-to-order (print-on-demand), we do not accept returns or exchanges due to:
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change of mind
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incorrect size, color, or model selection
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personal preference
✅ Damaged, Defective, or Incorrect Items
If you receive a product that is:
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damaged during shipping
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defective
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different from what you ordered
please contact us within 7 days of receiving the item at:
Include:
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your order number
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a brief description of the issue
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clear photos of the product and packaging
After review, we will offer either:
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a free replacement, or
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a full refund
💳 Refunds
Approved refunds are issued to the original payment method.
Processing time depends on your bank or payment provider.
🚚 Shipping Delays
Delivery times are estimates only.
Delays caused by couriers, customs, holidays, or force majeure events are not grounds for a refund unless the order is confirmed as lost.
📍 Contact
For questions regarding this policy, contact:
Email: support@lapichka.com
Phone: +4791319808